Shipping policy
Last updated: 30 August 2026
Thank you for shopping with Sartoria Fabrics. This Shipping Policy explains how orders are processed, shipped, tracked, and handled if a delivery problem occurs.
Shipping Destinations
Sartoria Fabrics ships to the countries and regions available for selection during checkout. If a destination cannot be selected at checkout, we are currently unable to ship to that location.
Order Processing
Orders are processed after payment has been successfully authorized. Processing occurs on business days and excludes weekends and public holidays.
During product launches, promotional periods, or other periods of high demand, processing may take longer than usual. If a significant delay affects your order, we will contact you using the email address provided at checkout.
Once an order has entered processing or has been dispatched, we may be unable to change its products, size, delivery address, or other order details.
Shipping Rates
The shipping methods and charges available for an order are displayed at checkout before payment is completed. Where free shipping is offered, it will be shown at checkout and may be subject to destination, order-value, or promotional conditions.
Delivery Estimates
Available delivery methods and estimated delivery timeframes are displayed at checkout where supported. Any delivery date or timeframe is an estimate rather than a guarantee. Delivery may be affected by carrier delays, customs processing, severe weather, public holidays, incorrect address information, local disruptions, or circumstances outside our reasonable control.
The estimated delivery period begins when the order is dispatched, not when the order is placed.
Order Tracking
When tracking is available, tracking information will be sent to the email address provided with the order after dispatch. Tracking updates may take time to appear after a shipping confirmation is issued.
Customers are responsible for providing a complete and accurate email address and checking their inbox and spam folder for order notifications.
Delivery Addresses
Please review the delivery address carefully before placing an order. Sartoria Fabrics is not responsible for delays, failed delivery, or loss caused by an incomplete or incorrect address supplied by the customer.
If an address needs to be corrected, contact us as soon as possible at info@sartoriafabrics.com. We cannot guarantee that a change can be made after an order has been submitted or dispatched.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country. Unless checkout explicitly states otherwise, these charges are not included in the product price or shipping fee and are the customer’s responsibility.
Sartoria Fabrics does not control customs charges or clearance times. Customers should contact their local customs authority for information before ordering.
Split Shipments
In some cases, products from the same order may be dispatched separately. If this occurs, the customer may receive more than one shipping confirmation or tracking number. No additional shipping charge will be applied solely because an order is split by us.
Delayed Orders
If an order has not arrived within the estimated delivery period, first review the tracking information and check whether the carrier has left a delivery notice. Customers should also verify that the delivery address supplied at checkout was correct.
If the tracking has not updated for an extended period or the order appears to be delayed, contact info@sartoriafabrics.com with the order number. We will review the shipment and, where appropriate, open an enquiry with the carrier.
Lost, Damaged, or Incorrect Deliveries
If an order arrives damaged, contains an incorrect item, or appears to have been lost in transit, contact us promptly at info@sartoriafabrics.com. Include the order number and, for damaged or incorrect deliveries, clear photographs of the parcel, shipping label, and affected item.
We will review the information and provide an appropriate resolution in accordance with the circumstances and applicable consumer rights. Please retain the product and all original packaging while the issue is being investigated.
Refused and Undeliverable Parcels
If a parcel is refused, left unclaimed, or returned because the address was incomplete or incorrect, the order may be refunded after it is returned to us and inspected. Original shipping charges and any return-to-sender or carrier charges may be deducted from the refund where permitted by applicable law.
If the customer would like the order shipped again, additional shipping charges may apply.
Contact Us
For questions about shipping or an existing delivery, contact:
Please include your order number in all order-related enquiries.